In an effort to ensure the safety and security of all of our tenants, and to keep the lines of communication clear on what constitutes an emergency after-hour maintenance call, here are a few examples of items that would qualify.

Leaks

• Gas: In the event of any gas leak, please leave the property first, and then call Ameren directly at 1-(800)-755-5000.
• Plumbing: An uncontainable leak that is actively causing damage to the surrounding fixtures or has the potential to.
• Roof/Ceiling: We would like to be made aware of these as soon as possible.

Life Safety Issues

• Malfunctioning or non-operational Smoke/CO Detector after you have checked, and replaced, the battery.
• In the event of a fire: Please call 911 first before reaching out to us.
• As a reminder, if you are locked out of your residence and need to be let in after-hours there is a $50 fee that is due to the agent at the time you are let back in (Lease Item #7).

Plumbing and Sewer

• Sewage backup.
• An unusable toilet when there is only one available in a residence.
• No hot water if it will be longer than 24 hours before a technician can come (i.e. The heater fails on Saturday, and the next business day is Monday).

Temperature Issues

• No functioning heat and you are unable to maintain a temperature of 60° F (15° C) in your residence.
• No air conditioning when the outside temperature is above 90° F (32° C).

For after-hours emergencies, please contact Mary at (217) 840-4988 or Danny (630) 303-0609.